Customer Support
Need help with your HentaiArtists membership, one-time purchase, or account? We're here to help.
Membership & Account Help
Contact us if you need assistance with your membership, account access, subscription, Credits, or other account-related questions.
When contacting support, please include the email address or username associated with your account. For your security, never send your full credit card number or password.
Billing Questions
Do you not recognize a charge, or have a question about a subscription renewal or a one-time purchase?
Contact our support team and provide your name, the email address used when joining, and the date and amount of the charge, if available. Please do not include your complete credit card number. Tell us whether the charge looks like a subscription renewal or a one-time purchase.
Cancel Your Membership
Need to cancel your HentaiArtists membership?
Contact Customer Support and include the email address or username associated with your membership. Cancelling a subscription stops future renewals. It does not reverse a one-time purchase that has already been charged. We will help locate your account and provide the appropriate cancellation assistance.
Login or Password Problems
If you're having trouble logging in, first try the Forgot Password option on the login page.
If you still cannot access your account, contact Customer Support and include your username or membership email address.
Technical Support
Having trouble watching a video, accessing content, or using the website?
Please tell us what page or content you're having trouble with, what happened or what error message you received, and what device and browser you're using. The more information you provide, the faster we can investigate the problem.
Contact Customer Support
You may also use the contact form below.
When contacting us, please include as much information as possible about your question or problem.
Suggested contact reasons
- Billing question (subscription)
- One-time purchase / unrecognized one-time charge
- Cancel membership
- Login / Password help
- Membership / Account help
- Video / Content problem
- Technical support
- Other
Content Complaints & Removal Requests
Content-related complaints are handled separately from ordinary customer service.
If you believe content appearing on HentaiArtists is illegal, non-consensual, infringes your rights, or depicts you without your consent, please report the specific content immediately. Provide the URL and enough information for us to identify and investigate the material.
Content complaints and removal requests are reviewed in accordance with our Complaints Policy, Terms of Service, and applicable law.
For copyright infringement claims, please refer to our DMCA Policy.
For membership, billing, one-time purchases, cancellation, login, or technical assistance, please use Customer Support above.
Contact form
Complaints Procedure
Complaints policy
All complaints are handled fairly and consistently. All complaints will be resolved within 5 business days. Any illegal content will be removed immediately. You can file a complaint by contacting us through our contact form.
Content reporting
If you encounter any content on our website that you believe is illegal or non-consensual, report it promptly via our contact form. Any illegal content will be removed immediately. All other complaints will be resolved within 5 business days. Upon receipt of your complaint, a Customer Support Manager will investigate and ensure timely removal of any inappropriate content.
Appeal procedure
If you appear in any content without consent, you can request its removal. Contact us via our contact form with the necessary details, including the specific content's URL. Our department will review to confirm consent. If unauthorized, we'll promptly and permanently remove it from the website. If a complaint remains unresolved after our review, it may be reviewed by a neutral third party at the merchant's expense.
General account queries
For general complaints or account-related queries, contact us through the contact form. All complaints will be resolved within 5 business days.